Refund and Cancellation Policy for subscriptions

Published 01/22/2016 12:33 PM

What is your refund policy for subscriptions?

You may cancel your subscription at any time. For all initial purchases of subscriptions longer than one month, you may cancel during the first 30 days (calculated from the date of purchase plus any free trial period, if applicable) and receive a full refund. If the cancellation occurs after the first 30 days, you will not be eligible for a refund.

For all renewals of subscriptions longer than one month, you may cancel within seven days of the renewal date and receive a full refund. Monthly subscriptions may be cancelled at any time but you will not be eligible for a refund.

Cancellations may be made by emailing us at billing@MRSter.com with Subject Line :: CANCEL. Provide the following information.

  • First and Last Name
  • Username
  • Subscription type/name
  • Email address used when subscribing
  • Phone number including country code
  • Country

Your cancellation must be received by end of business (5:00 p.m. Arizona Time) on the appropriate day as described above. All refunds will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.

Our representatives will be more than happy to assist you with any questions or concerns you may have. Feel free to reach out at billing@MRSter.com

Note: Cancellation e-mails sent after business hours will not be fulfilled until the following business day. After processing your email request we will send a reply, including confirmation of the cancellation.